Got questions? We've got answers! Check out our FAQs below, and if you still can't find what you're looking for, send us an email and we'll get back to you as soon as possible.
Currently we provide shipping to Canada and USA only.
Canada:
Enjoy our BFCM promotion: FREE shipping for all products over $125 CAD across Canada. Automatically applied at checkout.
United States:
We offer FREE shipping for small parcels on orders over $185 USD across USA. We charge $35 USD flat rate for small parcels under $185 USD to USA. For large parcels/oversized items, we charge $90 USD/$140 USD flat rate.
Limited Time Promotion: FREE shipping for all products over $125 CAD across Canada. Automatically applied at checkout.
Here are our regular prices for large parcels and oversized items -
Flat shipping rates will be automatically applied at the checkout.
Due to store moving, we pause in-store pickup service as for now. Our new store will be grand opening in early 2025, and we will be offering free in-store pickup service at that time. Stay tuned!
For in-stock products, we will process your order asap and ship it out within 1-2 business days. Depending on the carrier, normally it will take 1-2 business days to receive your package for the delivery address within GTA, 2-3 business days for other areas within Ontario and Quebec, 5-7 business days for rest of Canada and USA. You will receive a shipping confirmation email, with tracking as soon as your package goes out
For pre-order items, please note that estimated arrival time is not guaranteed. We strive to keep our customers updated with the order status and follow up with our suppliers and shipping vendors constantly. Our team will contact you regarding the ETA and keep you updated.
Please note that when ordering outside of Canada, you may be subject to import duties, customs taxes and/or brokerage fees. FUNSTY is not responsible for any of these charges. For further information on customs policies, please contact your local customs office.
If your order has not yet been processed and shipped out, we can help you adjust your order or cancel it. Please email us immediately with your order number for any adjustment or cancellation request.
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Unfortunately we do not offer any price matches as we are an authorized retails of all brands we carry, we stricktly follow their RRP.
There are no price adjustments after an order has been placed.
Please report damages immediately to info@funsty.ca Damages reported after 7 days from the delivery date will not qualify for replacement. In order to file a claim for damaged orders, carriers require proper documentation including images of the damages, the box (inside/outside), and all supporting materials. Once a claim is filed please allow 7 days for us to receive a resolution from the shipping carrier. Please note FUNSTY is not liable for damages that occur during transit and once packages are handed over to the carrier it is their responsibility for safe handling.
We invite you to sign up for a back-in-stock notification on our website! Simply visit the product page, where you’ll find an option to enter your email address. You’ll be notified as soon as the item becomes available again.
At FUNSTY, we take great pride in our curated selection of home décor and furniture, which is often limited in quantity. Because of this, we regret to inform you that we cannot accept returns due to a change of mind, including for pre-order items, unless the product is faulty or defective.
Our priority is to ensure that every customer receives their purchase in perfect condition. If you have any questions or need assistance before making your purchase, please don’t hesitate to reach out. We’re here to help and are happy to assist you in any way we can.
If this unfortunately occurs, we’ll gladly assist you with replacing or crediting the damaged items within 7 days after you received the product.
If you feel you have received a faulty or defective product, please email us at info@funsty.ca for further instructions. For a product to be eligible for replacing or crediting, the following conditions must apply:
*We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7 days return/exchange policy timeframe and without a photo of the broken items and/or package. FUNSTY is not liable for missing packages with confirmed delivery by courier.
We are pleased to provide Interior Designers, Architects, Home Stagers / Stylists, and professionals in the hospitality and restaurant industries with exclusive access to trade pricing and dedicated service representatives. If you're interested, please apply here. Simply submit all the required information, and our team will get back to you within 48 hours. We look forward to working with you!
The furniture and lighting displayed in our previous showroom are available for rent for commercial shoots. Please email us to confirm product availability, ideally including a brief shooting plan or a description of your project.
Rates:
Absolutely! As an authorized retailer for all the brands we carry, we have full access to their entire product range. If you’re interested in a product that we don’t currently have in stock, we would be delighted to assist you with a special order directly from the brand.
Please note that the lead time for furniture and lighting is typically around 12-16 weeks. Feel free to email us with the details of the product you’re interested in, and we’ll be happy to provide you with a quote and the current lead time.